Policy Statement for the Privacy of Customers 

ResQsupport Ltd are committed to all aspects of data protection and takes your security seriously. This statement forms part of our privacy policy (available on request) and sets out how we deal with personal data. In order to serve the interests of our customers, it is necessary that we collect some personal data, usually within a business context. All data which identifies an individual or when combined with any other information identifies an individual as Personal Data.

As ResQsupport Ltd are registered in the UK, the decision has been taken to nominate the UK Information Commissioners Office (ICO) as our Lead Data Protection Supervisory Authority and as such all of our practices will comply with guidance issued by the ICO. Unless otherwise stated, ResQsupport Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us, this means we control what happens to the data in our possession.

ResQsupport Ltd collect various personal data which may include but is not limited to name, address, email, phone number, IP address, job title. We need to know your personal data to provide you with information associated with our other services and to stay in touch in future. We will not collect any personal data from you unless it is required for the service. All the personal data we process is processed by ResQsupport Ltd; this processing will take place in the UK. We will endeavour to provide details of the processing locations where possible at the data collection point.

Data which is directly processed by ResQsupport Ltd is located on servers within the UK.  Newsletter and other mailing list data is processed via third party software, MailChimp which is located in the USA. We may share your data following an enquiry with a limited number of trusted third parties within your region of the globe to enable the maximum service possible.  No other 3rd parties have access to your personal data unless you specifically agree to this sharing of your data in advance. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

If at any point you believe the information we process on you is incorrect or should you wish to withdraw your consent or exercise any of your statutory rights including your right to erasure, right to access, right to rectification and right to be informed, you can request to see this information and have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact our team at Contact@resQsupport.co.uk who will investigate the matter and take the necessary actions.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

ResQsupport Ltd are UK based and are ISO certified and GDPR compliant company.